We gladly accept returns of unworn, unwashed and unaltered items with tags attached within 40 days of your original purchase.
Our policy
Everything you need to know before sending an item back.
Returns & refunds
Full-price and sale items are eligible for return within 40 days of your initial purchase. Items must be unworn, unaltered and unwashed, with tags attached.
Final Sale items, items discounted 50% off or more and international orders are not eligible for return.
Exchanges
We don’t offer direct exchanges. To get a different size or color, place a new order on ibkul.com and return the original item. We recommend ordering early, as we can’t guarantee availability.
Gift cards
All gift cards are Final Sale and can’t be returned. Refunds for purchases made with a gift card are issued as store credit for future purchases.
Order cancellation
You may cancel your order any time before it’s processed. Once your order ships, you’ll receive a confirmation email with tracking information, and our return policy applies.
Return process & timing
What happens after you submit your return request.
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1Within 1 business day
Request approved
We review and approve your online return request.
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2Within 15 business days
Ship your return
Your item(s) should reach our return center within 15 business days of approval.
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32–3 business days
Return processed
We process your return within 2–3 business days of receiving it.
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43–5 business days
Refund issued
Your refund appears on your original payment method.
Final Sale items
These items can’t be returned or refunded.
- “Final Sale” items
- Items 50% off or more
- International orders
- Embroidered products
Returning a regular-priced item purchased together with an embroidered product? Contact us at goibkul@ibkul.com.
Shipping your return
Use our prepaid label or send it with your own carrier.
Return address
IBCOOL Returns
12608 NW 115 Ave
Medley, Florida 33178