We’re sorry your purchase didn’t work out. We gladly accept returns of full-price and regular sale items within 40 days of your original purchase.
How to return
Click “Start my return,” then follow these three steps.
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1
Print your prepaid shipping label
Start your return in our return portal and print your prepaid UPS label. The $2.99 label fee is deducted from your refund.
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2
Attach the label to your package
Pack your items securely and attach the label to the outside of the package.
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3
Drop it off at any UPS location
Hand your package to UPS. We’ll process your refund once your return is received and inspected.
What’s not returnable
The following items can’t be returned or refunded.
- Items not purchased at ibkul.com (e.g., from a third-party reseller)
- Items without a receipt or packing slip
- Items with removed tags
- “Final Sale” items
- Items discounted 50% off or more
- Washed or worn items
- Altered items
- International orders
- Embroidered items
Returns FAQ
Quick answers to the most common return questions.
How long do I have to return an IBCOOL order?
You have 40 days from your original purchase date to return full-price and regular sale items. Items must be unworn, unwashed and unaltered, with tags attached.
How do I start a return?
Click Start my return and enter your order number plus the email address or ZIP code used to place your order. Once your request is approved, print your prepaid UPS label, attach it to your package and drop it off at any UPS location.
How much does a return shipping label cost?
If you use our prepaid UPS label, $2.99 is deducted from your refund. You can also ship with a carrier of your choice; please keep your proof of postage or tracking number, as we can’t be responsible for packages lost or damaged in transit.
Can I return sale items?
Yes, regular sale items can be returned within 40 days. “Final Sale” items and items discounted 50% off or more are not eligible for return.
How long does it take to get my refund?
Return requests are usually approved within 1 business day. Once approved, your return should reach our return center within 15 business days.
We process returns within 2–3 business days of receiving them, and your refund will appear on your original payment method within 3–5 business days. Purchases made with a gift card are refunded as store credit.
Can I exchange an item instead?
We don’t offer direct exchanges. To get a different size or color, place a new order for the item you want and return the original. We recommend ordering early, as we can’t guarantee availability.
Can I return international orders or embroidered items?
No. International orders and embroidered items are “Final Sale” and can’t be returned.
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